No one likes billing surprises

Real-time updates. No surprises.

We're a 24/7 company, so our customers expect to know where things stand with billing at any given moment. I get information from our crew, project managers, and account managers out in the field. I’m in touch with them daily - whether it’s by text, call, or email - and I input that into a report we send to our customers in real time, every single day. It shows exactly what was done the day before and where billing stands. Because no one likes surprises.

This also gives our owner and account managers the ability to catch issues early. If we’re approaching the purchase order limit and need more time, or we’ve been delayed, those conversations can happen right away.

No surprises. No excuses. Just straight answers every day.